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ACORD hosts and runs a monthly information sharing forum - The ACORD Club (formerly the IT Club) . The Club reports on current business and information technology issues affecting the London Insurance Market. The objective of the Club is to raise awareness of the future opportunities new business practices and technologies might provide and how current initiatives could be utilised for the collaborative benefit of the Market. As part of ACORD's commitment to support the industry, the Club is free to attend.
AGENDA
22nd September 2010
09.00 Introduction and welcome by chairman
Anthony Gould, group editor-in-chief, Post Magazine
LEADING THE UK INSURANCE INDUSTRY FURTHER THROUGH TURBULENT TIMES
09.05 Main industry keynote address: Key immediate challenges and criteria for success for insurers over the next 10 years
• Keeping pace with changing regulation, political and economic changes in 2010
• Raising the profile of the industry and forming key government partnerships
• New organisational and distribution channels: direct, up close and more personal
• Looking at the UK insurance market as a whole ‘brand’: what needs to change and how
• Lessons from other sectors and markets: what can be applied to the UK model
• Steering towards calmer markets in troubled waters
Lex Baugh, president and CEO, Chartis Europe Holdings
09.30 International Address: Re-building confidence in a global insurance market
• Taking a fresh look at the threats and opportunities facing the international insurance sector
• Changes across principal insurance sectors: motor, household, travel, accident and health, general liability
• Future customer dynamics and what will make the best model for a market leadership?
• Regulation, risk and capitalisation within the financial services vs insurance sector
• Building a higher profile of the insurance industry and its ‘brand’ as a whole
• The global and UK political environment: what are the next key steps to take?
Mike Morrissey, president & CEO, International Insurance Society
09.55 Keynote: Emerging entrepreneurial models: making changes for 2010 and beyond
• Latest market analysis
• Resilience in the insurance market, operational models: structuring change around the customer
• The drivers for stock market listings: new capital requirements
• Which new technologies, distribution channels and business models will support the post offering need for transparency and make systems and processes more efficient?
• Other ways to create value and profit in a continued soft market
Amanda Blanc, deputy group CEO, Towergate Partnership
10.20 Questions and comments
10.30 THE UK ECONOMIC ROUNDTABLE: UK insurance – where to next? New approaches to risk financing and capital management
• The price of change: the world stage affect the UK’s insurance standards and regulatory best practice
• IPO’s and the latest market analysis
• Resilience in the insurance market and IPOs: who will be next?
• Building a new, more secure regulatory environment to encourage enable growth and customer-centric growth
• Where will changes take the UK insurance sector as banks manage risk, revenues and higher costs
• Emerging types of economic models and routes to an easier capital regime
MODERATOR: Bill Cooper, head of insurance team, Lloyds TSB Corporate Markets
Bronek Masojada, CEO, Hiscox
Dr Sandy Scott, CEO, Chartered Insurance Institute
Amanda Blanc, deputy group CEO, Towergate Partnership
Lex Baugh, president and CEO, Chartis Europe Holdings
11:10 – 11:35 Coffee break
BENCHMARKING NEW CAPITALISATION AND RISK GOALS: HOW TO NAVIGATE ACROSS A TIGHTER GLOBAL MONETARY LANDSCAPE
11.35 Emerging risk themes for a global insurance industry: knowing your clients, knowing your insurer
• The changing risk landscape: boom time vs recession
• Risk transparency and risk assessment, maximum disclosure of underwriting information
• Internal and external impacts of increased regulatory oversight
• Getting your house in order, how well is risk managed by insurers?
Donal Kelly, regional operating officer, UK, Ireland and Bermuda,
Nigel Bamber, head of client relationship management UK, XL Insurance
12.00 Integrating global risk and finance at local level: how can UK insurers improve risk management to strengthen local and international business?
• Creating a new balance between risk and return post financial crisis?
• How UK centric insurance companies can improve operational efficiency and transparency through integration across regions and divisions
• Enhancing UK management decision making by embedding isolated reporting functions across global finance, risk and capital management operations
• What are the challenges to successful integration: globally and locally?
Thomas Wilson, chief risk officer, Allianz
12.25 Risk beyond the recession: Balancing the way risk will be managed against specialist UK growth opportunities across product, distribution and changing environmental dynamics
• Reassessing the role of risk post recession: rising from the ashes
• How will the company that emerges from the recession be changed, and how should this change the way risk is managed?
• Keeping focused on the potential of risk management to yield as a competitive advantage, rather than just mitigate threats
• Solvency II, IFRS looming: the material impact on risk assessment
• Increasing threat of pandemic scenarios
Phil Ellis, chief executive, structured risk solutions, Willis
12.50 Questions and comments
13:00 Lunch
14.00 THE SOLVENCY II ROUNDTABLE: Implementation and the story so far… a European regulation in the UK
• Key implementation considerations: How to lower required capital due to usage of internal model
• Diversification benefits and increased performance by risk selection
• Competitive pricing and how to lower cost of capital by maintaining or improving rating
• On-going solvency management issues and integrating SII with core business strategies
• Embedding in performance management
• Understanding and reconciling results: the good, the bad and the indifferent
MODERATOR:Carlos Montalvo Rebuelta, secretary general, CEIOPS
Olav Jones, chief risk officer, Fortis Insurance
Sean McGovern, general counsel, Lloyd’s
Val Smith, programme director - Solvency II, Financial Services Authority
HARNESSING TRANSFORMATION IN THE UK INSURANCE SECTOR: FROM OPERATIONAL EFFICIENCIES TO WEB 2.0
14.30 Understanding the changing relationship between financial institutions, brands and what drives consumers to compare, contrast and ultimately change
• Examining how consumers used to select brands and products and how this has changed
• Measuring the willingness of consumers to trust intermediaries post-credit crunch and understanding the implications for your channel strategies
• Developing customer reassurance strategies that address the current trust inhibitors of integrity and longevity
• Aggregation and aggregating
John Paleomylites, founder and chairman, BeatThatQuote.com
14.55 Web 2.0: Social media and networking: the impact on commercial insurance
• What is Web 2.0?
• The social media & networking revolution
• The rising power of the consumer
• Strategies for harnessing the revolution
Tim Grant, head of UK distribution, Brit Insurance Group
15.20 Extending the reach of operational efficiency to transform customer engagement and retention: taking a look at the bigger picture
• Is operational inefficiency the best path to cost reduction and customer motivation?
• Maintaining excellence through your existing methods and technology: if it isn’t broken …
• Combining traditional process-focused operational efficiency programmes with life insurance models
• Embedding customer retention throughout the organisation: the impact on total cost and premium income of putting the customer first
• Pinpointing where technology enables efficiency programmes to tackle specific areas of claims cost (e.g. fraud, litigation costs, fault analysis)
• The future value of operational efficiency: planning ahead for a new competitive landscape
Keith Aylwin, principal consultant, CSC
15.45 Questions and comments
15.55 Coffee break
TRANSFORMATION AND A NEW ERA FOR UK INSURERS
16.25 Brand Keynote: Financial industries under scrutiny: managing and broadening public perception as part of a wider strategy of understanding behavioural economics
• What do consumers think of insurers and vice versa
• The role of advocacy and the customer journey
• Fresh ideas and connections - merging of minds, visions and customer experiences
• Creating commitment and consistency to ensure internal and external brand delivery
• Where do we go from here – ensuring a strong market position for the UK insurance sector
Steve Barton, global brand partner, OgilvyOne Worldwide
16.50 Special Guest Address: Delivering happiness: Building internal equity through a unique customer focus and culture across your whole organisation
• A unique culture, the core values that shape the company
• What it’s like to work at a company that puts culture first
• How culture translates into the decisions made relative to customer and employees
• Empowerment of employees and how that translates to success and Fortune’s ‘Best Companies to Work For’ 2009
• Creating a new look and feel to match its customers' expectations
• Delivering ‘Wow’: internal customer service and why we pay new staff 5 weeks training then $2000 to quit!
Jeneneen Minter, director of finance, Zappos.com
17.20 Questions and comments
17.30 Close of Day One
19.00 The British Insurance Summit Gala Dinner Reception
23rd September 2010
09.30 Introduction and welcome by chairman
Jonathan Swift, editor, Post Magazine
BUILDING A MORE RESILIENT UK GENERAL INSURANCE INDUSTRY
09.35 Keynote Address: Continuing to weather the storm through post-credit-crunch market: resilience in new market conditions
• The changing economic landscape and likely developments in key markets across the world
• What is important and what types of change will UK companies expect?
• Implications for the insurance sector and further developments
• A new type of customer is born: Understanding how the credit crunch and subsequent recession will change customer attitudes towards
• Future perspectives for a new financial services environment
Professor Douglas McWilliams, chief executive, Centre for Economics and Business Research
WHERE IS INNOVATION NEEDED MOST IN A CHANGING UK INSURANCE INDUSTRY?
10.05 Disruptive innovation through regulation: Striking the balance between change, investment in emerging models and growth
• The impact of the recession on the UK market: mapping out a new framework for change
• How is new regulation changing customer delivery needs and what the new business models required to match compliance with efficiency
• Driving forward innovation from Solvency II: identifying the priorities, overcoming the barriers and lessons learnt to date
• Transporting new models of risk and capitalisation into new models of commercial best practice
• Addressing the data management challenges in keeping with new levels of regulatory scrutiny
• Innovative ways to use SII as a way to communicate with your customers and encourage trust and loyalty
Peter Vipond, director of financial regulation and taxation, Association of British Insurers
10.30 Innovation in operational efficiency of insurer’s business models
• Standardisation and Variation - how to industrialise and improve customer experience
• Look at in-house vs outsource dilemma
• Managing risks at a strategic level - fraud, AML, claims
• What makes a company agile and getting board level support
Tim Blaxall, global business architect, Zurich Insurance
10.55 Underpinning transformational change and embedding innovation in the UK insurance sector: What does it mean in practice?
• Identifying core areas where change is needed: increased indemnity costs, regulatory pressures and operational costs
• Understanding areas of mixed opinion and how to tackle these to grow towards a more unified and efficient approach
• What are the new opportunities to turn around as boardroom pressures in the current environment continue to bear down on managing costs?
• The key to transformation and development of a strong future business strategy
Jeremy Owenson, senior vice president, WNS
11.20 Questions and comments
11:30 Coffee break
11.55 CEO ROUNDTABLE DISCUSSION: Innovation, growth and operational efficiencies… the new face of the UK insurance industry
• UK industry leadership and the role of innovation for local and international survival
• Innovation within the UK insurance sector: past mistakes and future opportunities
• Different models of innovation, growth and operations: the juggling act
• Protecting organisational innovation and the ‘fragile front end’
• Successful innovation: how to measure it and use it as a platform for growth
Steve Lewis, CEO UK general insurance, Zurich
Michael Casella, chief executive officer, Chubb Europe
Adrian Brown, CEO, RSA UK
ACCELERATED DEVELOPMENT TO ATTRACT AND RETAIN INSURANCE LEADERS OF TOMORROW
12.25 Winning the talent war: Innovations in staffing planning for growth and resilience in 2010 and beyond
• Balancing and matching future growth strategies with emerging skill requirements
• Managing skill gaps, now and in the future
• Setting the right level of infrastructure and training
• Manage expectations and the psychological contract
• The impact of your corporate brand and the brand of the financial sector within the talent arena: raising the profile to match emerging risk and financial skill set needs
Janey Smith, HR director for organisational effectiveness, Royal Bank of Scotland
12.50 Culture and staff alignment: Matching workforces, skills and talent management
• Looking at the key issues in managing workforce with new blended operational efficiencies
• How to engage people in the context of change and add value across teams
• Key methods for defining the skills you are looking for against changing business models
• Building new ‘ transformation teams’ and reassessing internal training needs
• Sending out the right message and new ideas to reinforce new local and global brand values
Chris Hanks, deputy president, Chartered Insurance Institute and general manager, Allianz Commercial
13.15 Questions and comments
13.25 Lunch
THE BUSINESS CASE FOR PARNTERSHIPS AND DOING THINGS DIFFERENTLY...
14.25 Distribution network: The business case for ‘doing things differently’
• Making existing complexity and emerging in the market a new opportunity
• Launching a new brand in a crowded market and creating standout
• Using modern technology to reduce costs and improve customer service
• Leveraging a multi-product and channel approach
• Choosing partners that are the winners of the future
• Meeting the needs of today’s broker
Phil Bunker, managing director, LV= Broker
14.45 Growth strategies in a ‘Post Solvency II world’: How can emerging operational and capital risk management strategies create value for third parties and consumers?
• A post SII world: the impact on global competitiveness and market consolidation
• What are the emerging business models and will they drive new enterprise risk approaches and create opportunities?
• Moving from a linear to a tripartite relationship: the need for underwriters, brokers and end users to work together
• Winning hearts and minds: Putting the underwriter in context and demonstrating the value to end users
• Improving efficiency with partnerships: Getting third parties on side with a new risk and compliance framework
• Focusing on value creation chain: distribution, product & underwriting and customer service
John Neal, chief underwriting officer, QBE European Operations
15.05 E-Trading and distribution: Using new technology to modernise the London Market and drive Solvency II forward
• Modernisation: key drivers for change, growth and the cultural shift towards technology
• Solvency II implementation: using regulation to drive the process of change
• Modernisation and Solvency II parallels; speed and data integrity
• Impact of new e-trading implementation alongside other key wider market initiatives
John Hobbs, director of market services, International Underwriting Association of London
15.25 Working in closer partnership to win the war against profit erosion
• Regulatory changes and implications of the Ministry of Justice and Lord Justice Jackson reviews
• What can be done to detect fraud and break down fraudulent rings?
• What are the major advances have insurers and the police made in fraud prevention technology?
• New steps and preventative measures: taking proactive approaches to combat fraudulent claims
Nick Starling, director of general insurance and health, ABI
15.45 Questions, comments and chairman’s summary
16.00 Close of Summit
Speakers
Nigel Bamber, head of client relationship management UK, XL Insurance
Nigel heads XL Insurance’s dedicated client relationship team, focusing on providing an integrated service across the company’s various lines of business. The team specialises in bringing together clients, brokers and underwriters to fully understand individual insurance needs and offer comprehensive insurance solutions. Nigel has worked in the insurance sector for over 20 years. Before joining XL Insurance (previously Winterthur International) in 1996 he worked as client director for Johnson and Higgins and CE Heath.
Lex Baugh, president and chief executive officer, Chartis Europe
Lex was named UK chief executive officer on 1 December 2008, having been appointed managing director on 8 December 2007. He was previously president of AIG Europe – AIU’s operation in continental Europe. He joined AIG in 1983 in the US and specialised in Financial Lines. He has held significant management positions in the UK, the US and continental Europe – spending a total of 17 years in either London or Paris. As a result of the positions he has held and of his extensive underwriting experience in Financial Lines, Lex has detailed knowledge of corporate governance and regulatory issues in both the UK and continental Europe. He is a graduate of the University of Virginia, and is a Chartered Property Casualty Underwriter (CPCU).
Amanda Blanc, deputy chief executive, Towergate Partnership
Amanda was appointed as deputy group chief executive officer in December 2009. In addition to being CEO of Towergate’s Retail Broking businesses, Amanda now has operational responsibility for PowerPlace and network businesses - Broker Network and Countrywide. She was formerly Distribution and Customer Services Director of Groupama Insurances. Before joining Groupama, Amanda held senior sales and distribution positions at AXA Insurance and Commercial Union. In 2008 Amanda was voted the overall winner of Women in the City award and is a member of the Chartered Insurance Institute Broking Faculty board.
Tim Blaxall, global business architect, Zurich Insurance
Tim was first appointed as a business architect in 1997 after spending several years as a business analyst. During the passed 13 years he has worked principally in the Life Insurance industry for Legal and General, Friends Provident and now Zurich, as well as spending 5 years as a consultant with IBM. He has worked on a range of topics from industry thought leadership, to development of e-commerce strategies and a number of multi million pound transformation programmes. Tim joined Zurich in July 2008, and as business architect for the Global Life Business Division he is responsible for driving the development, implementation and management of a standard approach to process and platform integration covering all Global Life operations.
Adrian Brown, CEO, RSA UK
Adrian was appointed UK chief executive officer in September 2008 following 19 years within the organisation. His previous role was chief operations officer for RSA UK, where he was responsible for approximately 6000 people across the UK and India. Key responsibilities included all claims handling, broker operations and sales and service activity for MORE TH>N and our affinity business. He was also responsible for the IS function. Prior to this, Adrian had a variety of roles in RSA, including managing director of Personal Lines and customer services director for the Direct Division. Between 2000 and 2001 he spearheaded the launch of the MORE TH>N business. Adrian’s early career was spent at British Gas as a management trainee.
Phil Bunker, managing director, LV= Broker
Phil studied Economics and Geography at University College, London before qualifying as a chartered accountant. His role was at PriceWaterhouse. He then worked as a senior accountant at Lloyd’s before joining NIG in 1990. During his time there, Phil gained experience in operations, underwriting and management. Phil held the position as personal lines director for NIG for five years before taking over as managing director for a further three years. He was instrumental in the sale of NIG to Churchill. After 14 years at NIG, Phil joined LV= in 2006 and is currently managing director of LV= Broker, which includes the Highway Insurance and ABC Insurance businesses.
Phil Ellis, chief executive officer, Willis Structured Risks Solutions
Phil leads Structured Risk Solutions, which works with large and complex corporations to help them devise risk strategies to manage their risks through transfer, mitigation, retention, and/or avoidance. He was previously chairman of Willis’ Global Energy speciality business where he was responsible for leading a global team and for delivering global risk transfer and advisory services to a range of oil and gas companies. He is a member of the Willis Partners Council and is non-executive chairman of Willis Global Energy. Previously Phil was a partner with Boston Consulting Group and with Booz Allen and Hamilton for 20 years where he led large consulting businesses and was responsible for major client relationships. Phil has graduate degrees from Massachusetts Institute of Technology and George Washington University, and he holds a BSc. from the University of California, Davis.
Chris Hanks, deputy president, Chartered Insurance Institute and general manager, Allianz Commerical
Chris joined Allianz in 1999 when Cornhill acquired AGF Insurance business in Great Britain. He has extensive experience of the insurance industry; initially trained as a Property and Casualty Underwriter, he has held senior management roles in the areas of underwriting, sales and branch operations, reinsurance and marketing. Currently the general manager responsible for the Commercial business of Allianz Insurance UK, he has managed a number of businesses including a major personal lines business, a Direct Writing start-up (and subsequent sale) as well as both a regional and a London Market commercial book. Chris is an asssociate of the Chartered Insurance Institute, a Chartered Insurer, national vice president of the CII, chairman of the Risk, Insight, Strategy and Control (RISC) Authority and chairman of Polaris.
John Hobbs, director of market services, International Underwriting Association
John commenced his insurance career in 1970 with Pearl. Moving into the Lloyd’s market in 1976, he held senior project and operational management positions with The Corporation of Lloyd’s, an underwriting agency, a broker and the Lloyd’s Underwriters’ Non-Marine Association over the 24 year period to 2000. Before joining the IUA in 2005, he held senior change management positions at insurance solutions providers Capita and Rubicon. As director of market services at the IUA, John’s remit covers the London market modernisation programme and the IUA’s technical services to members through its specialist underwriting and claims committees. He manages the IUA’s Steering Group concerned with all aspects of Company market engagement with market modernisation initiatives and represents the IUA executive on the related cross market project boards. John is a fellow of the Institute of Management Services, a chartered member of the Chartered Institute of Personnel and Development and a member of the Chartered Management Institute.
Donal Kelly, regional operating officer, UK, Ireland and Bermuda, XL Insurance
Donal Kelly joined XL Insurance in 2000 and since then has held various leadership positions with the company. He is currently XL Insurance’s UK country manager and also responsible for the company's operations in Ireland, Bermuda, Australia and the Nordic region. Prior to joining XL Insurance he was head of AIG UK's Risk Management Department. Over his 27 years in the industry Donal Kelly has worked in the Irish, Bermudian and London markets. His expertise includes client and broker relationship management plus global property and casualty insurance solutions for mid-size to large companies.
Stephen Lewis, CEO, UK General Insurance, Zurich Financial Services
Steve is the CEO of Zurich’s UK General Insurance business. He joined the Zurich Financial Services Group when it was still Eagle Star in December 1989, and has filled a number of appointments in different Zurich companies and locations since. Steve held several finance and operational roles in the UK prior to moving overseas, early in 2002. He then held the role of strategic finance director for Zurich’s Asia Pacific Region, responsible for driving improved performance in the Region and in 2004 moved to Switzerland to head the performance reporting function for the Group. Since then he has been responsible for finance and operations for Zurich’s Global Corporate business across Europe and most recently has been Head of Group Operations, Planning and Performance Management for the Zurich Group, based in Switzerland. Steve is a fellow of the Chartered Association of Certified Accountants, having qualified in 1990.
Sean McGovern, general counsel, Lloyd’s
After studying Law at Manchester University, Sean trained with Clifford Chance and qualified into its Securitisation Group in September 1994. After spending a year on secondment to NatWest Markets he joined Lloyd’s in 1996. Sean has been a director at Lloyd's since 2002 and is also Lloyd's general counsel. He is responsible for Lloyd's legal, regulatory and government affairs around the world. In addition, Sean is also responsible for Lloyd's operations in the United States and Canada. Sean is a non-executive director of Xchanging Insurance Services and Equitas and has recently joined the board of TheCityUK.
Professor Douglas McWilliams, chief executive, Centre for Economics and Business Research
As a widely known and respected commentator on UK and World economic trends, Douglas McWilliams is chief executive of cebr, one of the UK’s leading specialist economics consultancies, which he founded in 1993. He was the chief economic adviser to the Confederation of British Industry from 1988 to 1992, chief economist for IBM UK (1986-88) and in the 12 years to 1986 held various posts at the CBI. He holds an MA in philosophy, politics and economics, and MPhil in economics, from the University of Oxford.
John Neal, chief underwriting officer, QBE European Operations
John Neal was appointed chief underwriting officer of QBE European Operations in 2009. John has over 20 years’ experience in the insurance industry and has held senior roles in both Lloyd’s and company market organisations. Until 2004, he was owner and CEO of the Lloyd's managing agency, Ensign. Following the acquisition of Ensign’s motor business in 2004, John was appointed to the board of QBE European Operations. He was appointed managing director of QBE Insurance (Europe), the company market operation, in 2005 and in 2007 became chief operating officer of QBE European Operations, before taking on his current role in 2009.
Amanda Nevins, chief accounting officer and VP of finance, Zappos.com
Amanda, who has been with Zappos since 2006, oversees strategic planning, corporate planning and analysis, accounting, SEC reporting, tax, Sarbanes-Oxley and treasury. She has over 15 years’ experience with retailers and pure play ecommerce companies, including GSI Commerce, The Pep Boys, Genuardi’s Family Markets and DFS North America. During this time she has been part of national and international acquisitions, participated in a secondary public offering that raised over $80 million in debt and equity financing, managed international operations and system implementations, developed large commercial bank lines of credit, ran Sarbanes-Oxley compliance, managed operations, and built organizations to support expansive growth. Most recently, the Zappos treasury team won the Alexander Hamilton Award for Middle Market Treasury of the year.
John Paleomylites, founder and chairman, BeatThatQuote.com
John is a serial entrepreneur. He built his previous company JCP, from start-up to become the UK’s leading internet transaction security company in less than three years. JCP was acquired by Sun Microsystems in 2000 at which point John became global director, Financial Services Software. John then left Sun and after a year’s gardening leave, launched BeatThatQuote.com in 2005. BeatThatQuote has been voted number one in the “Start-Ups Top 100 New Companies” list 2008; named UK’s Fastest Growing Website 2007 (ahead of Facebook); and listed as one of the UK’s Top 100 most-visited websites by Comscore in 2008. In 2006 it won the Growing Business Awards “Young Company of the Year” award as well as being the NatWest Startups “Business of the Year” and “Online Business of the Year” winner.
Sandy Scott, chief executive officer, Chartered Insurance Institute
Sandy graduated in medicine and surgery from Aberdeen University and spent ten years in the Royal Army Medical Corps, achieving the rank of Major. He then joined the Department of Health where his responsibilities included regulating the UK pharmaceutical industry. In 1989 he joined the medical insurer PPP and in 1995 became deputy managing director. During this period he was also chairman of the ABI's Medical Insurance Committee. In 1997 he joined Ingram Micro, a US based technology distribution company, as its managing director. Sandy is a member of the FSA’s Professional Standards Advisory Group, the QAA’s Board Committee on University Degree Awarding Powers, the Advisory Board of CASS Business School and the External Advisory Committee of the Faculty of Actuarial Science & Statistics. In 2006 he joined The Prince’s Trust Insurance Leadership Group. Sandy is a past chairman of the Institute for Global Insurance Education, a director of the Personal Finance Society, an honorary secretary of the Insurance Charities, a former international governor of the American Institute for Chartered Property Casualty Underwriters and a past chairman of the European Financial Planning Association.
Janey Smith, director, group organisational effectiveness, Royal Bank of Scotland
Janey Smith is currently director, group organisational effectiveness at the Royal Bank of Scotland, a position she acquired in April 2009. In her role Janey is responsible for leadership and performance, talent, learning, human capital and continuous improvement. Janey joined RBS in 2004 as regional managing director, RBS North of England. In 2006 Janey took up the role of director of business improvement, leading the retail business’ change programme incorporating process, technology and customer proposition changes. Prior to this she worked with Standard Life Assurance as their sales operations director. Before that, Janey was in Food Retail with Safeway where her roles included store management, project management and human resources. She started her career in the NHS in 1980 where she undertook their Management Training Programme and went on to hold a number of general management positions. Across these sectors, she has worked in a variety of operational, change and HR roles, including training and development. She holds a Master of Education, Training and Development.
Nick Starling, director of general insurance and health, Association of British Insurers
Nick Starling joined the ABI in 2005 from the Health and Safety Executive, where he was policy director. His earlier career was spent at the Department for Transport, where among various posts he was private secretary to the Transport Minister and specialised in international aviation. He started his career in the academic world. Nick is president of the Insurance Charities, a vice president of the Insurance Institute of London, a trustee of the Parliamentary Advisory Council on Transport Safety, and a school governor.
Peter Vipond, director of financial regulation and taxation, Association of British Insurers
Peter Vipond represents the UK insurance industry on financial regulation snd taxation matters in discussions with the regulators, government and EU authorities as well as the Comité Européen des Assurances (CEA). Previously he worked at the British Bankers Association (BBA) dealing with market risk (CAD) and credit risk (Basel 2), as well as risk-based supervision. Initially he was a university professor in political economy, then in financial services strategy and regulation.
Thomas Wilson, chief risk officer, Allianz
Tom is the chief risk officer for Allianz Group, responsible for global risk controlling and risk management policies and guidelines. Prior to joining Allianz in 2008, Tom was the chief risk officer for ING’s global insurance operations. Prior to joining ING in 2005, Tom was the global head, finance and risk practice at Oliver Wyman & Company, a consulting firm specialising in serving financial services firms in risk, strategy and organization. Prior to joining OWC in 2002, Tom was the CFO and CRO for Swiss Re New Markets (SRNM), responsible for the risk management, financial and management reporting, treasury and back-office operations for the alternative risk transfer and capital markets activities of Swiss Re. Prior to joining SRNM in 1998, Tom was the global head, risk management practice, at McKinsey & Company. Tom earned his BSc in Business Administration with honors from the University of California at Berkeley and his PhD in Economics from Stanford University.
Undetected fraud costs the insurance industry nearly £2bn a year, affecting both insurers’ profits and the premiums of innocent policyholders. Meanwhile, ABI research has revealed that up to 45% of consumers believe that low-level insurance fraud is acceptable. It is essential that we come together as an industry to prevent future fraudulent activity and ensure that existing perpetrators are appropriately sanctioned. With its industry-leading Fraud Management Briefing, Post offers a comprehensive range of insights into fraud trends, and an unparalleled forum in which to discuss solutions.
Now in their 17th successful year, the UK Broker Awards are the UK’s only broker-focused industry awards, recognising excellence and innovation in the UK broking sector, from small local brokers to strong regional and national players.
These prestigious awards are opened to FSA-registered UK general insurance intermediaries and appointed representatives, with entries judged by an independent panel of judges. The ceremony attracts over 500 of the industry’s leading figures to celebrate the achievements of the top insurance brokers.
Each year a unique theme is chosen for the marketing and ceremony, making the UK Broker Awards a fun and memorable occasion. In 2009, to celebrate Insurance Age’s 30th anniversary, the event was held at The Troxy in London – a beautiful Art Deco property. Join us in 2010 when this fantastic event will be held at the Brewery.
Description:
Annual gathering of over 2,500 reinsurance professionals which marks the beginning of the annual negotiation process prior to renewals. A number of Lloyd's representatives will be attending this event.
Audience:
Reinsurance underwriters and brokers
Since their inception in 1994, our awards have been acknowledged as the leading standard of recognition in the industry around the world. Each year we bring together an eminent judging panel of industry leaders to decide the leading performers in the industry.
The process culminates in the awards night itself - one of the highlights of the reinsurance calendar - held every year at the Dorchester Hotel in London on the Wednesday before the Monte Carlo Rendez-Vous.
