A change for the better

Change can be challenging. New situations and new ways of working are unsettling, not always welcome and can even seem threatening. However, change is necessary to remain relevant and competitive in the global market place and can also bring new opportunities.

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LM TOM working with Ruschlikon

In the first of a three-part series, Joe Dainty, Global Head of Operations at Lloyd’s of London, outlines the latest developments in the TOM Programme and its collaboration with Ruschlikon.

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How Blockchain can transform life insurance processes

With its shared, distributed ledger, smart contracts, super-strong encryption and innate ability to create transactional trust without a central authority, blockchain technology promises businesses across industries incredible cost and operational efficiency benefits as well new revenue opportunities.

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Insurers adopt AI to keep up with customer demands

The biggest driver behind insurers’ adoption of AI and robotics for customer service is demand from policyholders. That’s according to a new study released by Celent, “Applying Conversational Commerce to Insurance: Aligning IT to the Machine World,” which surveyed 1,820 customers and 134 insurers.

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