The biggest driver behind insurers’ adoption of AI and robotics for customer service is demand from policyholders. That’s according to a new study released by Celent, “Applying Conversational Commerce to Insurance: Aligning IT to the Machine World,” which surveyed 1,820 customers and 134 insurers.
Tag: Artificial intelligence
Insurers are keen to adapt artificial intelligence in the enterprise, but first they must build up a layer of data and analytics excellence
Artificial Intelligence (AI) encompasses everything from machine learning to the Internet of Things (IoT). Thanks to these tech advancements, AI systems are now able to perform tasks that previously required human intelligence, such as visual and speech processing, decision-making and language translation.
The topic of artificial intelligence is dominating discussions of data management this year. But while a growing number of organizations are interested in AI, many don’t fully understand what the technology can do to help boost their customer engagement or the bottom line.
A majority of consumers are confused about what artificial intelligence really does, and have misplaced fears that inhibit them from embracing AI-based technology, according to a new study.